Hyderabad PVR INOX cancels movie, ordered to pay Rs 6K to customer

Hyderabad: The Hyderabad District Consumer Disputes Redressal Commission-II has directed PVR INOX to pay Rs 6,000 to a moviegoer after a scheduled screening was cancelled soon after it started.

Of the Rs 6,000 PVR INOX was ordered to pay, Rs 5,000 was the compensation and Rs 1,000 was the moviegoer’s litigation expenses.

Incident at INOX theatre in Sarath City Capital Mall

The cancellation of the movie took place in 2025 at the INOX theatre in Sarath City Capital Mall in Gachibowli.

The complainant, Prashanth, bought a ticket for Rs 173 from the BookMyShow app on January 26, 2025, for the Telugu film “Hong Kong Warriors.”

However, at the theatre, the screening of the movie was stopped 10 minutes after it started.

According to the complaint, the theatre management initially informed moviegoers that the show had been cancelled because only a small number of people had arrived to watch the film.

However, the management later gave a different reason, stating that a technical problem involving a storage limit on screen A-06 had forced it to stop the screening.

Unhappy with conflicting explanations

Unhappy with the interruption and the conflicting explanations provided by the theatre, Prashanth approached the consumer commission seeking relief.

After hearing the complaint, the Hyderabad District Consumer Disputes Redressal Commission-II ordered PVR INOX to compensate the complainant for the disruption.

The order was passed by a bench comprising Commission President V Narasimha Rao and member Suma Valavala.

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