Technical UPI declines rise to 0.24% among top 20 banks in September

More UPI payments failed because of technical problems in September. The rate of such failures rose to 0.24% among the 20 largest remitter banks, from 0.18% in August, according to the National Payments Corporation of India’s (NPCI) data.

These problems include bank servers being unavailable and network failures on the bank or NPCI’s side. Business declines, which include payments rejected because of an incorrect PIN or transaction limits, also increased slightly. Their rate rose from 10.85% in August to 10.88% in September.

The 20 banks handled 23.47 billion transactions in September, down from 23.92 billion in August. These figures cover only the 20 banks, not the entire UPI network.

Technical failures rise at four banks

Four banks saw their technical decline rates more than double in September:

• ICICI Bank: 0.73%, up from 0.03% in August.
• State Bank of India: 0.38%, up from 0.10%.
• Kotak Mahindra Bank: 0.36%, up from 0.02%.
• Indian Overseas Bank: 0.24%, up from 0.06%.

ICICI Bank had the highest rate among the 20 banks in September, at 0.73%.

Fino, Airtel report highest business declines

Fino Payments Bank had the highest business decline rate among the 20 banks at 24.26%. Airtel Payments Bank followed at 23.20%, while India Post Payments Bank recorded 18.88%.

These declines include payments rejected because of an incorrect UPI PIN, incorrect beneficiary details or transaction-limit breaches. They are different from failures caused by technical problems.

Read more:

• UPI transactions fell 1.8% to 24.07 billion in September 2026; value slipped to Rs 29.37 lakh crore
• UPI in September: Transactions decline to 24.07 billion, average transaction size falls to Rs 1,012

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